Frequently Asked Questions
Everything you need to know about shopping with OntarioKnife
What is your standard shipping policy?
We offer free standard shipping on all orders over $75. Orders are typically processed within 1-2 business days and delivered within 3-5 business days depending on your location.
How do I return an item that doesn't fit?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Simply use our online portal to print a prepaid return label and drop it off at any authorized shipping center.
Are your materials sustainably sourced?
At OntarioKnife, we prioritize ethical fashion. 80% of our current collection is made from organic cotton, recycled polyester, or sustainable linen to reduce our environmental footprint.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like Apple Pay, Google Pay, and PayPal. We also offer interest-free installments through Klarna.
How can I track my order status?
Once your order has shipped, you will receive an email confirmation containing a unique tracking number. You can use this number on our website or the carrier's portal to see real-time updates.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times vary by destination and are calculated at checkout.